Frequently Asked Question

Below FAQ are some common concerns of our clients before
purchasing the products, if you have other questions, please just send it to

Cancellations & Refunds

How do I cancel my order?

Chat with us on our website or drop us an email on mentioning your order number and we will be happy to help. Please note that your order can be cancelled upto 30 minutes from when the order has been placed as after that it moves to ready to dispatch stage. 

When will I receive my refund?

Refunds are typically processed within 7 days from the date of cancellation. If you do not receive your refund within 7 working days, please chat with us or email us at

I received a wrong item

You could send us a message or drop us an email on and we could instantly help you out

How can I return my order?

You could email us on and we could help you further

Orders & Payments

Is COD available?

Yes, COD is available.

I am unable to make my payment

Please try again after clearing your cache and cookies. You can also reach us on our support number using the chat icon on the bottom of the page

Can I change my payment method?

We regret to inform you that no modifications can be made once your order has been placed

I did not receive an order conformation though the payment was done

If you haven't received the order confirmation in your inbox, you could check your spam or trash folder. If you still don't find the email or a message from us, do not hesitate to write to us at

Shipping & Delivery

How can I track my order?

Once your order has been shipped you will recieve a tracking link on your registered mobile no. If not, you could send us a whatsapp/email and we could help you further

My order is delayed, why haven't I got it yet?

There may be a delay in your order due to courier issues or surge in order volumes. You could track your order using the tracking link sent on your registered phone number.

Order is showing delivered, but I have not received it

Please wait for up to 24 hours from the date of delivery. If you still do not receive it, contact us on your phone, or email us on

How long does delivery take?

We usually dispatch orders within 48 hours and it takes 2-5 to get delivered post shipping.

Have more questions?

I want to be a reseller of Beautywise products

You could whatsapp us, or drop us an email on

I want to collaborate with Beautywise

You could drop us a DM on our Instagram handle- beautywiseskinfood

Please recommend a product for me

You could browse different categories on our website based on the problem you're facing to make the best pick for yourself

Is Beautywise certified from doctors or any agency?

All Beautywise products are clinically tested, FDA approved and dermatologist recommended